Privacy Policy

Effective Date: September 21, 2026
Last Updated: September 21, 2026

The Redwood Room (“Redwood Room,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and disclosed when you visit our website (the “Site”) or otherwise interact with us through the Site.

This Privacy Policy applies to information collected through the Redwood Room website. It does not necessarily apply to information collected by third-party websites or services that may be linked from our Site.

 

1. Information We Collect

Depending on how you use our Site, we may collect the following types of information.

 

Information You Provide

You may choose to provide information to us when you contact us, submit an inquiry, sign up to receive communications, or otherwise interact with the Site. This information may include:

• Name

• Email address

• Telephone number

• Information included in a message or inquiry

• Other information you voluntarily provide

 

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies. This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Approximate geographic location derived from an IP address

• Date and time of visits

• Interactions with the Site

We may use this information to operate the Site, understand how visitors use it, improve its performance, and maintain security.

 

2. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to provide website functionality, understand website traffic, measure performance, and improve the visitor experience.

Third-party analytics or technology providers may also place or access cookies or similar technologies when you visit the Site.

You may be able to control cookies through your browser settings or through any cookie-management tools made available on the Site. Disabling certain cookies may affect the functionality of some portions of the Site.

 

3. How We Use Information

We may use information collected through the Site to:

• Operate and maintain the Site

• Respond to questions, requests, or inquiries

• Provide information about the Redwood Room

• Understand how visitors interact with the Site

• Improve our website, services, and guest experience

• Detect and prevent fraud, misuse, or security incidents

• Comply with applicable laws and legal obligations

• Protect our rights, property, and interests and those of our guests and others

We may also use aggregated or de-identified information for legitimate business purposes.

 

4. Reservations and Third-Party Services

The Site may provide links to third-party services that allow you to make restaurant reservations, obtain directions, interact with social media, purchase products or services, or access other features.

When you follow a link to a third-party service, information you provide to that service is governed by that third party's privacy policy and practices, not this Privacy Policy.

For example, if restaurant reservations are processed through a third-party reservation platform, the information you provide when making the reservation may be collected directly by that provider.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

 

5. How We Disclose Information

We may disclose information to service providers and vendors that perform services on our behalf, such as website hosting, website analytics, security, marketing, and technical support.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process

• Respond to lawful requests from governmental authorities

• Protect our rights, property, safety, guests, employees, or others

• Investigate or prevent suspected fraud, security incidents, or unlawful activity

• Facilitate a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets

We do not sell personal information for monetary consideration.

 

6. Analytics and Advertising Technologies

We may use third-party analytics services to help us understand how visitors use the Site. These providers may collect information about your device, browser, and interactions with the Site through cookies or similar technologies.

If advertising or marketing technologies are implemented on the Site, certain information about your interactions with the Site may also be disclosed to advertising or marketing partners for measurement, attribution, or advertising purposes.

Where required by applicable law, we will provide appropriate choices regarding these technologies.

 

7. Do Not Track and Privacy Preference Signals

Some web browsers offer a “Do Not Track” (“DNT”) setting. Because there is not a universally accepted standard for responding to DNT signals, our Site may not respond to traditional DNT signals.

Where required by applicable law, we will recognize legally applicable browser-based privacy preference signals, such as Global Privacy Control, with respect to activities subject to those requirements.

Third-party services operating on the Site may collect information about your online activities over time and across different websites or online services, subject to their own privacy practices.

 

8. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law applicable to us and your relationship with us, these rights may include the right to:

• Request information about personal information collected about you

• Request access to certain personal information

• Request deletion of personal information, subject to applicable exceptions

• Request correction of inaccurate personal information

• Opt out of certain sales or sharing of personal information, where applicable

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Exercise applicable privacy rights without unlawful discrimination

Not all of these rights apply in every circumstance or to every business.

To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

 

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

 

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

 

11. Children's Privacy

The Site is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information through the Site from children under 13. If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take appropriate steps to delete it.

 

12. Third-Party Links

The Site may contain links to websites, social media platforms, reservation systems, maps, or other online services operated by third parties.

We are not responsible for the privacy, security, content, or practices of these third-party services. Your interactions with those services are governed by their respective terms and privacy policies.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or other factors.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

 

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to submit a privacy-related request, please contact us at:

The Redwood Room
San Francisco, California
Email: redwoodroom@soensta.com
Telephone: 415.929.2372